1. Returns

Eligibility: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within [Insert Number] days of the delivery date.
Non-Returnable Items: Certain items, such as perishable goods, opened products, or products marked as final sale, are not eligible for return. Custom orders or personalized items may also be excluded.
How to Initiate a Return: To initiate a return, please contact our customer service team at [Insert Email Address] with your order number and reason for the return. We will provide you with instructions on how to return your item.

2. Refunds

Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned in damaged condition or with missing parts not due to our error).
Late or Missing Refunds: If you haven’t received your refund within the expected time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].

3. Exchanges

Exchanging Products: If you received a defective or damaged item and need to exchange it for the same item, please contact us at [Insert Email Address] with details of the issue. We will provide instructions on how to return the defective item and send you a replacement.
Availability of Exchanges: Exchanges are subject to product availability. If the exact item is not available, we may offer a similar product or a refund.

4. Shipping Returns

Return Shipping Costs: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise agreed.

Shipping Address: Please send your returned items to the following address:

[Insert Return Shipping Address]

Ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

5. Refunds on Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refunds unless they are defective or damaged upon arrival.

6. Cancellations

Order Cancellations: If you wish to cancel your order, please contact us as soon as possible at [Insert Email Address]. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been processed or shipped, our standard returns policy will apply.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@kiniherbals .com
Phone: [Insert Phone Number]
Address: 180, Sant Nagar Jiwan Nagar Sirsa, Hariyana 125075